If you want to assess the quality of a hotel, you would look into the star rating as it is the most recognized way to define the quality of a hotel. However, the rankings of a hotel can vary from one country to another. With that said, almost all countries use a similar rating scale where one to five stars denote the different rating types. These ratings are determined by various authorities including tourism bodies and government agencies.
In reality, there is no accurate international standard, which is used across the world. So, in this article, we are going to explain the facts to ensure you can understand how a hotel is rated Five-Star. Let’s move forward and read the article carefully.
1. The Property
When you walk into a 5-star hotel, it would be normal to be amazed by the surrounding environment. The lobby will have decorative furniture with luxurious artwork and fragrant flowers. There will be world-class spas where professional therapists would do you a massage. Then there is a state-of-the-art gym along with indoor and outdoor saltwater swimming pool.
Not to mention the gourmet restaurants and inviting check-in facilities will leave your jaw dropped. As for the guest rooms, there are top-of-the-line beds and bedding and each room is impeccably clean. The inviting lounge area is equipped with the latest technology with audio and video devices, making your stay comfy.
2. The Service
A 5-star hotel is not just about amenities as the service quality is significantly important. If the service of a hotel is not flawless, the guests would be disappointed. In that case, the staff of the hotel must be well spoken, polite, and clear. They must not use slang or any fragmented phases. In fact, all staffs must put their attention to the customers. Also, they must address the guests by their surname and they should be with them from check-in to departure. You should remember that a 5-star experience includes a complete escort from the lobby to the room.
3. The Amenities
The amenities of a 5-star hotel should at least include two complimentary newspapers. The hotel must distribute a welcome gift upon arrival. The room service should be 24-hour service with hot food. In addition, there must be two types of high-quality snacks, which must be distinctly presented during bar and lounge service. All drinks served must be presented with modified or full club service. On top of it, there should be a 24-hour concierge service and a valet parking service for the incoming guests.
4. ‘Five-Star’ Versus ‘Luxury’
Nowadays, the public relations managers, the hotel managers, and the travel industry writers agree with the fact that the 5-star hotel rating system has changed a lot. Even the award can be given ambiguously by the hotel itself. So, you should not be differentiating between five-star and luxury hotels. All you have to do is follow and assess the service quality, the amenities, and the environment of the hotel.
All in all, when you are trying to figure out whether a hotel is a 5-star or luxury hotel, be sure to use the above suggestions and advice. Let us know if you have anything to add by leaving your comments below.